Account and product help
For login, household setup, QR codes, caregiver invites, exports, or general product questions, email support@endeavy.com.
Support
Use this page for product support, billing questions, privacy requests, and emergency-use guidance.
For login, household setup, QR codes, caregiver invites, exports, or general product questions, email support@endeavy.com.
Web subscriptions are managed through Stripe. Mobile subscriptions are managed through Apple or Google. The in-app billing portal is the fastest way to update payment details or cancel.
For account deletion, data access, privacy, or household-data questions, email privacy@endeavy.com from the address on your account.
Support triage
Use these routes when timing, privacy, or billing is sensitive. Care Prepared can organize the handoff, but it does not dispatch emergency help, unlock private areas for support, or cancel provider-managed subscriptions automatically.
Call local emergency services first, then use the public QR guide, emergency card, or handoff packet to share owner-approved context with responders or backup caregivers.
Rotate the household QR from owner settings, reprint every placed emergency card or QR sheet, and replace copies in binders, backpacks, go-bags, vehicles, and fridges.
Confirm the invite was accepted with the correct account and role. Trusted helpers can review handoff information, while Secure Vault, billing, private notes, QR rotation, and owner-only settings stay hidden.
Request an account reset email from the web reset page. This restores account sign-in only; it cannot recover Secure Vault contents, rotate QR codes, revoke helper access, cancel billing, submit a deletion request, or change household data.
Reset account passwordRequest another confirmation link if the original signup email expired or was lost. Confirmation only finishes account sign-in setup; it does not create a household, expose public QR data, change billing, recover Vault contents, rotate QR codes, revoke access, or change household data.
Resend confirmation linkUse Stripe billing for web subscriptions and Apple or Google subscription settings for mobile purchases. Do not buy a second web subscription if a household already has an active mobile subscription.
Email privacy@endeavy.com from the account address. Account deletion requests do not automatically cancel Stripe, Apple, or Google subscriptions, so cancel active billing with the provider.
Care Prepared uses a simple packaging spine: Free for one starter emergency card, Prepared Pro for the full one-household handoff system, and Family Pro for larger coordination needs. Do not buy a second web subscription if the household already has an active Apple or Google subscription.
Use the starter experience to create one useful emergency card and basic handoff packet before subscribing.
The current self-serve paid plan for one household. Web checkout is handled by Stripe; mobile purchases are handled by Apple or Google when store billing is configured.
For larger family coordination needs across multiple care profiles, collaborators, permissions, logs, and export controls. This is concierge packaging until separate billing products are configured.
Billing support intake
Send enough context for support to distinguish Stripe web checkout from Apple or Google mobile billing. Do not buy a duplicate subscription while a household entitlement is being reviewed.
This support page does not create purchases, checkout sessions, refunds, cancellations, entitlements, smoke-test evidence, or billing-provider records. Provider receipts and restore messages help support triage, but Prepared Pro access still requires household entitlement sync.
Stripe, Apple, and Google billing do not transfer automatically. Close the current billing path first, then sync the new provider from the household that should receive Prepared Pro.
A provider switch does not move billing history or refund duplicate time, create Family Pro access or change the household plan, rotate QR codes, notify helpers, or change household records, expose Secure Vault contents or create production smoke-test evidence.
Privacy and deletion intake
Send enough context for privacy support to verify the account and route the request without exposing private care records. If a QR card, sheet, tag, or shared link may be exposed, rotate it from owner settings and replace placed copies separately.
A privacy email does not cancel Stripe, Apple, or Google billing, rotate QR codes, revoke signed-in helpers, clear offline caches, recover Vault plaintext, submit production smoke evidence, or erase records immediately. Support confirms timing and completion through the privacy queue.
Launch evidence
These are operational evidence checks, not buttons on this page. This support page does not create checkout sessions, rotate QR codes, send Red Alert emails, submit deletion requests, sync mobile billing, create screenshots, or mark store-console evidence complete.
Before a web sales channel is treated as production-ready, Endeavy records a controlled live Stripe checkout session, return path, and Billing Portal/cancellation path. Customers should not buy duplicate web and mobile subscriptions for the same household.
Apple and Google purchases must sync through RevenueCat to the intended household before Prepared Pro access is considered active in the app. A store receipt alone is not the same as household entitlement sync.
A controlled owner QR rotation must prove the old public link fails and the new owner-approved link opens. If a card or link is exposed, rotate first, then reprint every placed copy.
Red Alert email is verified with a controlled household, alert row, log entry, and manual inbox confirmation. Care Prepared still is not an emergency dispatch service.
The deletion request flow is verified by confirming the privacy queue receives the request. Account deletion does not automatically cancel Stripe, Apple, or Google billing.
Final public screenshots and store-console evidence should come from the fictional sample and one sanitized seeded household after controlled smokes pass, not from real household data or payment-provider dashboards.
ENDEAVY Care Prepared organizes household care information. It does not replace clinicians, emergency responders, professional judgment, or local emergency services.
Emergency QR pages are designed for care handoffs and exclude private vault contents. Rotate the QR code if a printed copy or link may be in the wrong hands.
If you only have a few minutes, prioritize the information a backup caregiver needs before they improvise. Keep these items current in the household plan and print a fresh emergency card, QR guide, or handoff packet after major changes.
Starter templates are prompts for the household owner to review and personalize. They help families avoid a blank page, but they do not create medical advice, dosing guidance, emergency triage, diagnosis, treatment instructions, or access to private vault data.
Use templates to capture preferred methods, device or backup location, wait time, distress signals, and what helpers should avoid.
Record owner-entered safe foods, texture, supervision, hydration, and choking-response boundaries. Do not use templates as medical or nutrition advice.
Capture daily rhythm, orientation supports, mobility cues, wandering risk, and calming strategies so helpers can stay consistent.
Point helpers to owner-approved written plans, provider contacts, school or program notes, and follow-up notes without exposing vault material.